The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote.
Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!!
Thank you very much! Joan Giangola. So frustrating to use! My internet is out so after not being able to get a hold of anyone I log into this app. Alerts at the top of the screen display a cut off message about service potentially being down in my area due to weather, so I click for more information.
I go through troubleshooting steps to reset my fios box anyway, and the troubleshooter encounters an error, try again later. Besides that, other links prompting me to set up a pin or set my location take me back to the splash page or back to the start of troubleshooting, leaving me very confused.
Ultimately, I just want to speak to someone directly and feel this was a huge waste of time. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age.
With a modern user interface UI and intuitive navigation, the Fios TV Mobile app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. At home or away, enjoy TV with a smile. Watch virtually all your channels at home, stream your recorded content, view lots of channels on-the-go, catch up on your missed shows, access thousands of On Demand, and binge on your favorite content.
The app is organized into five primary menu categories:. There is a known issue where some users have been able to log in to the app while in their Fios home, but not while away from home. This is due to a mismatch between the user's IP address and their out-of-home ID. We apologize if you experience this. To resolve your issue, please report it from the Help option in the app menu. For security reasons, please do not include your account password. Simply go to the Settings menu and select the Logout button at the bottom of the screen.
The next time you want to use the app, you will be asked to log in again. All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved. The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content.
Be sure to allow this permission to fully enjoy the app. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app. You will be unable to proceed with app installation if you deny access to device storage.
Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. You may be prompted to allow access to your device location.
Denying device location will limit availability of certain content and will disable Verizon Wireless data-free streaming while on 4G LTE. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:.
Long press is a user interface that allows quick access to the most popular actions you would take on that screen. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.
You can watch live TV anywhere within the United States and its territories. This router is also associated with your Fios service account. Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges. If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply. This offer is subject to your Verizon Wireless Customer Agreement, Price Plan and other terms, and is subject to change.
Just signed up for Fios? Or is your Fios TV service being transferred to your new location? Download the Fios TV Mobile app from the app store to a supported mobile device, smart phone or tablet! After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV Mobile app.
Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only. SAP may contain audio in Spanish most common , other languages, or even Descriptive Video Service DVS , which assists the visually impaired by describing the action as it takes place on screen. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.
Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content. Once you reach your On Demand device limit, you will be required to unregister an existing device before you can add a new one, or you may transfer the registration from an existing device to another one.
If you replace your mobile device or tablet, you will need to unregister your old device and then add the new one as one of your On Demand registered devices. Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.
Once you submit it, you can also track it. It may be helpful to include details about your issue, as well as relevant account information My Verizon user ID , version number, device, or platform details. Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels.
You can also set your favorite channels. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite. Out-of-home live TV viewing is a smaller selection from these in-home channels. There may be some configurations as an example, the VMS configured as an IP client where watching the full channel lineup is not supported. You can find On Demand content on the Home screen or in the Browse sections of the app.
You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental.
You may be required to refresh your library to view the updated list. When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only. You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password.
You can access these titles on registered, supported mobile devices visit verizon. Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. If you are using the Fios TV Mobile app prior to your Fios home installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles.
We simply need to set up your Fios home equipment before you can do so. On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store.
Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess. If you lose your mobile device, log onto tv. You may also check your upcoming recordings or manage recordings of your favorite movie and TV series.
Other things under My Stuff include:. To upgrade your service to include a DVR set-top box, please go to verizon. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-home.
In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV. To view your eligible recorded content go to the Recorded section. Only Verizon authorized routers are supported to work with the DVR management feature at this time. With VMS streaming, you can:.
Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device. The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content.
Log into Verizon. You will see the streaming sources, for your live TV content, which may be either via Uplynk or set-top box es with icons representing the various states:.
This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in home and connected to your home Fios router.
This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose Uplynk from the drop down options or when you are out-of-home.
Streaming via Uplynk offers select live TV channels from your full channel lineup. This icon will appear when a device has been blocked from the VMS.
This is useful for lost or stolen devices or when you want to control device access. This icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue.
The VMS can support up to fifteen mobile devices. Download the app and start streaming instantly on your mobile device, with a Fios TV subscription. Content restrictions may apply. Non-streaming activity and app diagnostics e. For Verizon Unlimited customers, app data usage will be counted, not billed. My ability to create favorite channels on my iPhone and iPad devices does not work.
To no avail. I have been given instructions on how to solve the problem that are ineffective. No change. I was most recently told that there is an upcoming update that will solve problem. The update came and went. On top of all the above what has really gotten to me is the indifference.
After awhile, trying to get a response from the support function within the app is met with complete and utter silence. No more. I am now actively looking for alternatives. This long-time, loyal customer is fed up. Hello our support team owes you a resolution. It seems you already submitted a ticket via the help center located within the app, if you would be so kind in emailing us the support ticket to fiostvapps verizon.
However, one has to wait 15 minutes for it to appear!
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